We've got your message.
You'll hear from us within one business day. In the meantime, you're welcome to start a free hub and see the platform yourself.
What our team can help with.
Most of Fanzava is self-serve. These are the conversations worth having with a person, and the ones this form is for. Tell us which one you are in and the answer you get back will be specific to it.
Enterprise licences.
Single sign-on through your own identity provider, a choice of data region, an uptime SLA, invoiced billing and no cap on participants.
Security and procurement reviews.
A Data Processing Agreement, a security questionnaire under NDA, and architectural review documentation for Enterprise customers.
Larger migrations.
Concierge help moving a substantial audience across from another platform, mid-season or between seasons.
Sponsorship and loyalty programs.
A competition built around a sponsorship or a loyalty program, with sponsor placements through the season and first-party data coming back to you.
Contracts and invoicing.
Terms, a master services agreement and invoiced billing that fit your procurement process, rather than a card on file.
Many hubs under one licence.
A hub for each client, venue or site, with white label across all of them. This is how agencies and venue groups usually run.
Before you write, these pages may already answer it: pricing, security, switching platforms and solutions by industry.
Questions before you get in touch.
Do I need to talk to sales to buy a plan?
No. Start free with no credit card, and buy Starter through Scale, a Season Pass or a Bracket Pass on the website. Talk to us when you need an Enterprise licence, or when you would rather have someone walk you through it.
How quickly will I hear back?
Within one business day, from a person rather than an auto-responder. If Fanzava isn't the right fit for what you describe, we will say so.
Can I look at the platform before we talk?
Yes. Start a free hub and look around first. There is no credit card to enter and nothing to cancel, and the hub is still there if you decide to go further.
What should I put in my message?
Who your participants are and roughly how many, the sport or format you want to run, when you want to launch, and anything your organisation will require, such as single sign-on, a data region or a security review. The more we know, the more specific the answer.
Can you help with a security review?
Yes. The security page covers how data is protected and where it is stored, and Enterprise prospects can request our security questionnaire under NDA. A Data Processing Agreement is included in the Terms of Service for paid plans and can be executed separately for Enterprise.
Do you offer pricing for non-profits?
Yes. Registered non-profits can apply for 50% off any paid plan on annual billing, and applications are reviewed within five business days.
I already run a hub and need help with it. Is this the right place?
For help with a hub you already run, the product documentation at docs.fanzava.com is the faster route, and its Help button raises a question with support. This form is for new projects and commercial questions.